Terms and Conditions

AGRICULTURAL PRODUCTS

Canalotto Farm based in Castelvetrano (TP) guarantees the preventive control and quality of both fresh and packaged agricultural products, respecting current regulations and the best conservation and packaging standards for shipping them. Each product, based on specific weight and volume, is packaged in boxes suitable for transport by courier. The total weight per package is always expressed in the description of each product. For some specialties it will also be possible to select the caliber (size) with an indication of the price and weight per package.

PRICES

All prices include VAT and are expressed in euros. Shipping costs are always included and optimized and for each product there is a variable percentage discount based on the quantities ordered.

ORDERS

All orders are placed through our e-commerce platform. To record Shipping, Billing (if any) and Payment Data, the user can create an account on our site or proceed in guest mode. Orders on Reservation: If the user wishes to reserve products that are currently out of season or not available, they can make an order request via the appropriate form followed by Canalotto Farm sending a 30% payment link to confirm and registration of the order upon reservation. Once available, the goods will be sent with the balance of the remaining 70% always via payment link sent to the user’s email.

PAYMENTS

For Payments the user will have two methods available: Instant Bank Transfer or Credit Card. On bank transfers, the user can carry out the operation via Banca Sella’s MyBank system. On credit cards, Canalotto Farm relies on Banca Sella for the secure payment gateway in order to receive payments from both debit and credit cards of the main Visa, MasterCard, Mestro, AmericanExpress, Electron circuits.

SHIPPING

Orders are processed on Mondays and Tuesdays to facilitate the natural logistics of shipping processes via Express Courier. The user will receive our products in boxes designed to preserve the quality and integrity of the goods. Orders on our e-commerce are intended for shipping in Italy and abroad, according to the price indications shown in the table on each individual product on sale. In Italy, up to 30 kg of goods, shipping costs amount to €11. For this reason we advise our customers to optimize this expense by purchasing different products: both seasonal fruit and packaged products such as oil, olives and honey. For further clarification you can write an email to info@canalottofarm.com in order to receive an optimized quotation.

RIGHT OF WITHDRAWAL

Given the perishable nature of our products, returns are not expected for the goods received. In the event of non-compliant goods or defects caused by transport, the user must immediately notify upon receipt of the goods via email or telephone.
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